Disgruntled customer service staff blockade office coffee machine

VANCOUVER, BC – A group of angered customer service representatives at a midsize technology firm in lower mainland British Columbia have blocked employee and manager access to the company’s coffee machine in a 3rd floor breakroom.

The disgruntled staff reportedly used old office chairs and outdated Lenovo computer monitors to create a barrier that bars access to the firm’s main source of caffeine. The blockade has created high levels of tension between management and the customer service reps.

The customer service reps are upset about a proposed implementation plan for a new CRM software. They claim the decision-making process failed to adequately consult their team, while the appointed leader of customer service approved the decision.

Other employees in the firm, such as accounts payable clerk Ben Higgins, have been caught in the fray and aren’t sure which side to support.

“On one hand our company relies on this source of caffeine to keep everyone fueled while on the other hand I disagree with how the customer service team has gone about their protest,” said Higgins.

The leader for the customer service team, who approved the CRM implementation plan, has remained silent during the protest, deferring all contact requests to upper management.

Outside experts say the new CRM would largely benefit the customer service reps and efforts to put off the implementation could do substantial harm to their jobs and the firm’s customers in the long run.

Meanwhile, Ben Higgins and other employees are hoping the office manager will act soon to put an end to the protest.